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|  Radiological Control Training for Supervisors
DOE-HDBK-1143-2001
Instructor's Guide
D. Listening skills
List roles on flip chart. Encourage
students to write responses in the
Student's Guide.
1. What is the role of the receiver in regard to
listening?
Responses should include the
following:
By your actions, show interest
in the individual to whom you
are listening. Show your
desire to listen.
Take time to listen, and be
sure you are ready to listen.
Try to learn something. Be
positive rather than negative.
Get the whole message. Ask
the sender to repeat or clarify.
Ask who, what, why, where,
when, and how.
Do not interrupt the sender in
mid-sentence. Wait for an
appropriate pause.
Concentrate on listening.
Ward off distractions.
Ask students for the types of
2. Types of listening
listening. List answers on flip
chart. Answers should include the
following:
Appreciative: Hearing what is
being said
Discriminating: Sorting
stimuli
Critical: Judging
Comprehensive:
Understanding
Empathetic: Putting yourself
in the sender's position
Module 5 - 7
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