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Training Effectiveness Evaluation - hdbk10030021
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Guide to Good Practices for Training and Qualification of Maintenance Personnel
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Evaluation of Post-Training Job Performance cont'd


DOE-HDBK-1003-96
7.3 Evaluation of Post-Training Job Performance
The effectiveness of the training program can be measured only by evaluating the performance of
trained individuals. At some facilities, formal performance appraisals may be conducted periodically
as part of the salary review process. While some useful training feedback can be obtained from
such an appraisal, a more effective training feedback system would focus specifically on
training-related items.
Several methods for obtaining training-related feedback can be used in a formal evaluation program
and should include one or more of the following:
Interviews with job incumbents after the completion of training (for example, three months) -
these interviews should reveal the individual's perception of the adequacy and usefulness of
the training received, including questions directed at specific topics, tasks, or duty areas
Interviews with supervisors after the completion of a program - the supervisor should provide
valuable feedback on the strengths and weaknesses of the training program revealed through
the job performance of recently trained workers
Evaluations of workers' skills and knowledge by the training organization after completion of
training.
To maximize the effectiveness of any technique used in a training evaluation program, the individuals
responsible for gathering the information should be trained. Whatever techniques are used, they
should be formalized to establish the specific objectives of the program and the procedures for
achieving those objectives. A recommended method for structuring the evaluation program is to
focus feedback on the stated learning objectives of the training program (i.e., was this learning
objective valid, was it achieved, what objectives were missed?). Procedures should be utilized to
ensure that evaluation findings are resolved. The quality of the maintenance training program can
be improved in the following ways:
Facility operating, maintenance and industrial safety experiences are reviewed to identify
areas in which new or improved training may be needed to solve operational problems
Employees provide feedback on how well training enabled them to perform their jobs and how
training might be improved
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