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|  DOE-HDBK-1103-96
the team also generates a list of causes for each program or performance gap. Before
they move on, they list recommended solutions to bridge that gap. This process is
continued until all gaps have been addressed. Techniques important to this seven-step
process include: document review, brainstorming, nominal group techniques, consensus
decision-making, mind-mapping, fish-boning, Pareto, and flow-charting.
7
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