Step 3: Collect Necessary Data

DOE-HDBK-1103-96

What records might provide useful information? Will they be accessible?

Will we be able to go back to them again and again as we need additional

information?

The facilitator could create a chart similar to those identified in Appendix B

depending on the different TTNA requests.

When the chart is complete, the facilitator asks questions such as "will this

information help us find answers to our original problem and expected

outcomes?"

Types of

Specific Sources of

Analysis

Information

Techniques

Expecteds

Actuals

Gaps

Causes

Solutions

The coordinator should gather any documents not gathered previous to the

process. The coordinator then contacts any individuals that the TTNA team may

want to interview and schedules approximate interview times.

Step 3: Collect Necessary Data. In this step the facilitator ensures that everyone

4.7.4

has a clear idea of what expecteds are and what actuals are. This step is often

done in conjunction with Step 4, Analyzing Data to Determine Gaps (i.e., the

end-product of discussing expecteds and actuals is a list of gaps). The TTNA

team members participate in processes to determine and/or discuss what

expecteds and actuals are. In most cases the participants will already know

(mentally) what the expecteds and actuals are, so there is no need to make a list

of expecteds and a list of actuals; rather, they can simply discuss what the gaps