Diagnostic Skills Training

DOE-HDBK-1119-99

necessary to improve shift team performance. Topics for training may include the

following:

C Identifying deficiencies and initiating corrective action for performance problems

resulting from lack of teamwork

C Describing and applying criteria used to measure team effectiveness

C Describing characteristics common to effective teams and determining which are

present in their own team

C Identifying and promoting factors essential to internal group support and

cohesiveness

C Describing team member roles assigned during abnormal or emergency operations

C Performing a self-assessment to identify and compensate for personality traits that

detract from effective teamwork

C Defining the team values, attitudes, and beliefs adopted by the work team and

describing how they affect team interaction.

4.1.11 Diagnostic Skills Training

The responsibility of the shift supervisor includes diagnosing facility problems by

monitoring system or process parameters, interpreting the data, and then concurring

with and directing appropriate corrective actions. This module should enable the shift

supervisor to:

Identify potential causes of problems

Monitor data and detect impending problems

Understand the importance of attention to detail and recognize problems early

Differentiate between expected conditions and problem conditions

Identify conditions requiring action

Determine the expected response and identify deviations in that response

Analyze potential causes of problems to identify the most probable cause

Prioritize problems using a systematic process

Determine and initiate appropriate corrective actions based on a systematic

prioritization

C Evaluate success of corrective action and respond accordingly.

For further guidance on teamwork and diagnostic skills training, refer to the DOE Guide

to Good Practices for Teamwork Training and Diagnostic Skills Development.

4.2

Regulatory Training

Regulatory compliance training should be a fixed component of the continuing-training program.

This generally consists of mandated training, such as HAZWOPER or security training that is