Recognition of Human Performance Problems and Contributing Factors

DOE-HDBK-1119-99

APPENDIX A

Recognition of Human Performance Problems

and Contributing Factors

Module: Analytical Process

Outline Number: AN-- 2

Terminal Learning Objective:

35.

Demonstrate a broad understanding of facility policies and expectations governing the

conduct of work and those factors that contribute to human performance problems.

36.

Recognize and correct individual behaviors that could contribute to human performance

problems.

Enabling Learning Objectives:

35.1

Discuss senior management and facility philosophies/expectations regarding the

following:

self-checking

peer checking

independent verification

procedure use and compliance

limitations of activities or distractions during critical evolutions within the control room

and in the facility

ensuring against concurrent conflicting activities

supervisory oversight during critical evolutions

pressures (perceived or actual) to complete tasks quickly

equipment and component labeling

pre-evolution briefings and preparations

assignment of tasks to qualified individuals

oversight of trainees.

35.2

Identify and describe how those factors could affect human performance.

35.3

Conduct control room observations and facility tours with operators to identify personnel

performance weaknesses and strengths in the above listed areas.

A-81