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Involvement of Senior DOE and Contractor Managers
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Work Smart Standards (WSS) Users Handbook - index
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Role of Workers cont'd


DOE-HDBK-1148-2002
The emphasis of DOE on standards-based work represents a change in DOE culture. DOE
relies on senior management to confront and resolve the disharmony inherent in achieving this
significant cultural change. DOE's ISMS clearly establishes line managers as responsible for
safe mission performance. To achieve this, the line manager is expected to rely on staff
functional expertise for department policy, guidance, and support.
In the context of the N&S Process, senior management commitment and involvement are
crucial. For a Process application to be successful, DOE and contractor management must
provide the necessary resources (people, time, and funding). Since the N&S Process is often
resource-intensive, providing the right people may require reassignment or deferral of other
high-priority activities. This cannot be done without the strong and continued commitment of
senior management. Furthermore, the members of the Agreement Parties and the Convened
Group must be empowered to make decisions and commitments for their respective
organizations. Senior management participation with these groups is therefore essential.
Finally, a successful N&S Process application may need to draw on resources and expertise
throughout the DOE and contractor organizations, as well as possibly from outside
organizations. For example, Fermi Lab engaged the DOE and academic accelerator
community. (Reference Appendix D) Such cross-organizational participation is not readily
obtained without strong support from senior management.
6.3
Role of Workers
Effective use of the N&S Process depends upon the demonstrated skills, knowledge, and
abilities of the DOE work force. Those resources are derived from many collective years of
experience with the types of hazards that characterize the Department's diverse missions. For
many routine activities this experience has been codified in formally promulgated standards and
procedures. For other non-routine activities, guidance documents identify best practices that
while not prescriptive requirements communicate what is known at the edge of formalized
consensus standards. When the N&S Process is applied, the contemporary knowledge present
in the work force is integrated with historical knowledge found in recognized standards. For
those engaged in exploratory work design, the N&S Process encourages the integration of both
practical knowledge and all forms of received wisdom. In the standards-based approach to
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