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DOE-HDBK-3027-99
OBJECTIVE
DOE.2 DOE has established processes that interface efficiently and effectively with the
contractor' organization to provide feedback and continuous improvement. Feedback
s
information on the adequacy of controls is gathered, opportunities for improving the definition
and planning of work are identified and implemented, line and independent oversight is
conducted, and, if necessary, regulatory enforcement actions occur. (CE I-6, CE I-7, CE I-8, CE
I-9)
Criteria
1. DOE procedures describe clear roles and responsibilities to provide feedback and
continuous improvement.
2. DOE procedures ensure that competence is commensurate with the responsibilities to
provide feedback and continuous improvement.
3. DOE procedures ensure that feedback is provided and continuous improvement results in
the identification of safety standards and requirements.
4. DOE procedures ensure that feedback is provided and continuous improvement results in
the tailored hazard controls of the work being performed.
5. DOE procedures promote the continuous improvement and efficiency of operations. DOE
priorities are balance and corrective actions are developed, implemented, and tracked in order
to profit from prior experience and the lessons learned.
6. DOE procedures provide line oversight of the contractor' self-assessment programs.
s
Approach
Record Review: Review the FRAM/FRA and DOE implementing procedures to determine
how the feedback program functions. Verify that there is DOE line management involvement.
Determine that the roles and responsibilities for these programs are clear. Review DOE
training requirements and records to ensure that personnel are trained to perform feedback
functions and participate in the continuous improvement process. Verify that balanced
priorities and tailored approaches are used to conserve and maximize use of resources.
Review the procedures for issue management and determine if this system enhances the
improvement process. Review the procedures established to provide line oversight of the
contractor' self-assessment programs. Review the process established to ensure lessons
s
learned are incorporated into the feedback system. Determine if the lessons learned between
the federal safety offices and offices of similar functions are appropriately integrated and
shared.
Interviews: Discuss the feedback and continuous improvement process with DOE personnel.
Verify that safety is integrated into this process and that DOE efforts in this area are important to
safety. Determine if process improvement includes efforts to reduce unnecessary safety
A-2-9


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