Lessons Learned Handbook:
It is suggested that a formal evaluation process be developed to provide information
and feedback to participants, instructors, designers, and managers. The primary goal
of the evaluation process is to assess training program effectiveness. Evaluations can
be conducted through post-training quizzes and examinations. In addition,
performance measures can be developed to determine program effectiveness. In
general, program evaluation should be conducted to achieve the following goals:
Verify that the training content,
Solicit learners' reactions to course
objectives and process are appro--
material and presentation.
priate to meet the training needs.
Assess whether training participants
Conduct written tests.
acquired the skills and knowledge
Evaluate whether training participants
Interview supervisors and
applied the acquired skills and
employees, observe employees,
knowledge to their job.
Assess the impact of improvements in
Develop specific performance
job performance on organizational
measures that relate the training to
goals related to lessons learned.
specific organizational performance
improvement goals and objectives.
In addition, specific performance measures that can be applied to lessons learned
training may include:
Percentage of staff that has successfully completed lessons learned training.
Number of errors in submitted lessons learned.