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Lessons Learned Handbook:
DOE-HDBK-7502-95
11. Are new goals needed? Even in successful systems, changes may be needed
in identified goals, which should strive to challenge an organization's resources,
but not overtax them.
Examples of Lessons Learned Performance Measures
There are two kinds of performance measures that are relevant to lessons learned
programs: those that measure how well the lessons learned program is operating and
those that measure organizational progress/success achieved as a result of the lessons
learned program.
Measures of Lessons Learned Program Performance
Note: Some of these measures apply specifically to the success of the DOE-wide
Lessons Learned Program (how well information is being generated/accessed across
the complex). Others are more applicable to site-specific lessons learned programs.
Number of new DOE users that access the system or contribute to the system
per month. Measures internal distribution/participant growth i.e., the success in
expanding the reach of the lessons learned program across DOE.
Number of lessons learned contributed from external sources (outside DOE) per
month. Measures external distribution/participant growth i.e., the success in
expanding outside of DOE.
Number of times the system is accessed per month.
Number of new lessons learned placed on the system per month.
Number of inputting errors identified in the lessons learned system per month.
Number of sites that claim the lessons learned program has made a positive
difference in their operations. Determined through annual survey.
Number of sites that claim that the benefits of maintaining a lessons learned
program outweigh the costs. Determined through annual survey.
Number of times per year that the lessons learned program is recognized by
senior DOE officials or external organizations (e.g., GAO or Congress) for its
positive impact on DOE.
Number of different functional categories attached to lessons learned placed on
the LLIS per year. Measures the degree to which the lessons learned program is
fully integrated across all organizational areas (beyond traditional ES&H).
Number of sites able to produce lessons learned trending reports per year.
Cannot be measured for at least a year after start of the lessons learned
program being measured.
Number of staff at each site that are able to directly access lessons learned,
either through electronic means or through hard copies of documents.
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