Lessons Learned Handbook:
The purpose of this Department of Energy (DOE) Lessons Learned Handbook is to
provide DOE and DOE contractor organizations with information that can be used to
modify existing lessons learned programs or to develop new programs. The
Handbook is divided into two volumes. Volume I (this volume) clarifies and
supplements the guidance included in the DOE Lessons Learned Technical Standard:
Development of Lessons Learned Programs, published in May 1995. Volume II, the
Handbook appendices, provide examples of documents from existing lessons learned
programs (e.g., procedures, program descriptions, transmittal documents, examples of
communications material, corrective actions tracking forms, and program reviews).
Volume II also includes industry sources of lessons learned, functional categories, and
frequently asked questions regarding the Lessons Learned List Service.
This DOE Lessons Learned Handbook was developed with information from many
sources including methods and guidance implemented by site-specific lessons learned
programs, DOE Lessons Learned Process Improvement Team research and surveys, and
information gathered from DOE Offices.
There are many ways to develop a lessons learned program. This volume of the DOE
Lessons Learned Handbook is structured around four phases of program development:
Familiarization and Training
Maintenance, Measurement and Continuous Improvement
The specific activities, milestones, and products that are included in each phase should
be determined internally. However, this Handbook will explain the general
characteristics of each of these phases and, in some cases, provide suggested
sequence and timing.