Lessons Learned Handbook:
formal (planned events) and informal (casual discussions). These exchanges can all be
viewed as potential vehicles for transfer of lessons learned. Suggested options for
increasing interpersonal information exchange focused on lessons learned are listed
Use on-site "tool-box" meetings to provide field employees with a direct and
timely transfer of applicable lessons learned information.
Use monthly safety meetings to communicate applicable lessons learned that
have been placed on the system in the past 30 days.
Use teleconferencing for cross-complex sharing between employees working on
Use video conferencing to communicate information that requires visual
interaction (e.g., application of a new technology).
Create organizational or functional groupings of jobs with related knowledge,
skills, and performance requirements. Conduct lessons learned workshops,
meetings and briefings focused on these specific areas.
Use annual Occurrence Reporting Workshop to emphasize exchange of lessons
Use Quality Improvement Groups to identify applicable Good Work Practices
from across the complex and include them in Quality Improvement Plans.
Organize periodic "brown bag" lunches that include discussions and
presentations on lessons learned.
Use staff meetings to share lessons learned.
Use departmental "all-hands" meetings to discuss lessons learned from activities
both inside and outside of DOE.
Use working groups to exchange lessons learned (e.g., Root-Cause Analysis
groups, Management Safety Steering Groups, Training Councils, Self-Assessment
Working Groups, Operations Security Working Groups).
Encourage employee participation in conferences. Require attendees to share
what they learned through presentations.
Establish a working group that includes all Lessons Learned Coordinators and
focuses on overall improvements to the DOE Lessons Learned Program.
There are many site-specific publications that include lessons learned information (e.g.,
quarterly lessons learned bulletins, health and safety summaries, weekly newsletters,
and operating experience weekly summaries). Publications can be distributed in hard
copy or made available through electronic means. Potential options for sharing lessons
learned through publications are provided below: