Lessons Learned Handbook:
6. Safety: Measures the overall health of the organization and the working
environment of its employees.
The attributes of a good unit of measure include:
Reflects the customer's needs as well as our own.
Provides an agreed basis for decision-making.
May be interpreted uniformly.
Is compatible with existing sensors (a way to measure that it exists).
Is precise in interpreting the results.
Is economic to apply.
Can be obtained from existing data collection or accounting systems.
In addition, effective performance measures:
Can be measured.
Support the project's/program's strategic goals, objectives and priorities.
Measure both good and bad outcomes/outputs.
State the end results that are expected.
Include a completion date or timeframe.
Are developed with an assessment/recognition of the costs required to achieve
Are challenging (motivate effective/efficient performance).
Are mutually agreed to and understood by all affected parties.
Are established with full participation of all parties responsible for achieving
What are the Benefits of Measurements?
Listed below are seven important benefits of measurement:
1. To identify whether we are meeting customer requirements. How do we know
that we are providing the services/products that our customers require?