Lessons Learned Handbook:
Security Issues And Use Of Vendor Names
Ensure that lessons learned documents contain no classified information. If
there is a
question as to whether the draft contains classified information, THEN
Consult an Authorized Derivative Classifier (ADC).
Ensure that classified information is removed from all draft documents.
Guidelines for Using a Manufacturer's Name in the Lessons
To avoid the possible appearance of slander of goods or commercial
disparagement, care must be taken when information about manufactured goods,
services or products is distributed on the lessons learned services. The following
guidelines are intended to advise lessons learned originators, coordinators, and
validators about the appropriate use of a manufacturer's name on the system.
Certain situations may warrant inclusion of a manufacturer's name. For example,
Worker safety and health could be affected;
A potential for property damage exists;
There is a demonstrated need to track the failure rate or trending of
problems associated with a particular type of goods or products; or
The manufacturer's name is essential for utilizing the actual lesson learned.
When it has been determined that a manufacturer's name should be referenced or
included in a lesson learned, the following guidelines should be followed:
State facts only. Do not include opinions.
Draw no conclusions from the facts.
Describe the circumstances of the failure or shortcoming of the goods,
services, or products.
Discuss the extent or the problem.
Notify the manufacturer or vendor and explain the problem. If the
manufacturer undertakes corrective action (such as issuing replacement
parts), include a statement of that fact in the Recommended
Actions/Resolutions section of the template. Also, notify the appropriate
department personnel about the problem, i.e., quality assurance,
procurement or safety and health personnel. If appropriate, include a
contact's name and telephone number.
Document discussion with manufacturer.