Format - s1031cn0018

DOE-STD-1031-92

4.1.2

Format

Operational communication should use a standard format to ensure consistency

and effectiveness. The suggested format, in the appropriate order is:

Establish communication

Transmit message

Repeat back message

Confirm repeat back

4.1.2.1

Establishing Communications

Before transmitting a message, communications must be established

between the sender and the intended receiver. The sender should identify

the intended receiver and then him/herself. Either formal names or work

station titles may be used as identification, however, work station titles are

preferred.

Example: "Control Room Operator, this is the Auxiliary Operator."

This lets the person receiving the message know who is directing an action

or requesting information. When answering a phone, radio, etc., the

receiver should identify the work station followed by his/her title or name.

Example: "Control Area, Control Room Operator."

This lets the sender know if he/she has contacted the intended location and

person.

4.1.2.2

Transmitting the Message

Once communications have been established, the message text can be

transmitted. The message attributes presented earlier should be used

during transmission.

Example: "Building Operator, this is the Control Area Operator. Open

Cooling Water Suction Valve, Foxtrot two five."

The receiver should make notations when receiving complex or lengthy

communications to ensure that important information is not forgotten. For

example, operators should write down valve numbers and final valve

position when directed to reposition valves in a specific sequence. This

ensures that actions are correct and in the required sequence. If the

receiver does not understand the message, he/she should ask the sender to

repeat or rephrase the message.

If the message is an abnormal or emergency condition report, personnel

should exercise additional care to speak slowly, clearly, and accurately.

These reports should include the nature, severity, and location of the

problem. During abnormal or emergency reports, communication lines

should be kept open for subsequent reports (i.e., stay on the line,