Human Performance Improvement
Minimizing human performance errors is a key to reducing the frequency and
severity of station events. To progress toward excellent human performance, a
work environment must exist in which workers, leaders, and the organization
routinely exhibit behaviors that promote event-free operations. Station
management establishes and reinforces operational practices to promote event-
free performance. The document Excellence in Human Performance
(Preliminary, November 1995) describes individual, leadership, or
organizational behavior characteristics that have proven successful in
promoting excellence in human performance. Examples of practices that may
be beneficial in enhancing station operations include the following:
Convey an attitude of trust and an approach that supports teamwork at all
levels. Actively solicit, listen to, and (if acceptable) act upon workers'
ideas for improving individual and organizational performance.
Encourage communication and teamwork among groups that operate,
maintain, and support the facility.
Establish administrative practices that reinforce desired behaviors.
Clearly communicate to all personnel the expectations for conducting
work and reporting errors.