4. MA IN TEN A N CE MA N A GEMEN T A CTIV ITIES
Management activities should support a high level of plant performance and promote a
climate of professionalism. Management direction for maintenance activities should
clearly define management's expectations for the level of performance to be achieved.
Management direction is expressed through policies, directives, goals and objectives, and
day-to-day interactions. Managers should conduct frequent direct observation of day-to-
day activities and maintain an awareness of plant conditions. A monitoring program
should be in place that includes monitoring and trending of appropriate parameters to
assess performance. The monitoring program should help identify performance problems
and provide appropriate information for implementation of needed improvements.
Assessment of the monitoring program results should help ensure that root causes of
problems are identified and that corrective action is timely. Follow-up monitoring should
be performed to verify the effectiveness of corrective actions taken. This section outlines
the key elements of maintenance management activities. Appendix A of this document
provides the Performance Objective and Criteria for DOE facility Maintenance
Organization and Administration. DOE Guideline to Good Practices f or M anagem ent
Inv olv em ent at DOE N uclear Facilities contains more detail information on maintenance
4.2 D iscussion
4.2.1 Management D irection
Management expectations for the level of performance in maintenance activities
should be clearly defined in management policies and directives. Maintenance
procedures should reflect these expectations, as should day-to-day interactions by
managers/supervisors with the work force. All maintenance personnel on site, non-
facility as well as permanent personnel, should be accountable for strict adherence to
policies and procedures.
A maintenance goals and objectives program should provide management a
mechanism to establish plant priorities and monitor progress toward accomplishment
of defined objectives. Goals should be realistic but challenging. In many cases, a
maintenance goal will support a specific plant goal or objective. Action plans
should be developed that specify the actions and responsibilities for achieving
significant or complex goals and objectives. A formal goals and objectives program
is an effective method of communicating direction and progress to all personnel.