2. MA IN TEN A N CE ORGA N IZA TION A N D A D MIN IS TRA TIV E S TRU CTU RE
Maintenance management should establish performance standards and requirements for
the conduct of maintenance activities that are consistent with plant policies and objectives.
The organization and administration of maintenance should ensure effective
implementation of these performance standards and requirements. The organization
provides the administrative and functional structure that determines where people are
assigned and defines boundaries within which they are expected to accomplish their tasks.
The complexity of a facility makes a clearly defined organization essential.
This section describes a basic maintenance organization and addresses certain
administrative measures that contribute to effective maintenance organization management.
2.2 D iscussion
The maintenance organization should support effective performance and control of all
maintenance activities. A clear understanding by personnel of their authorities,
responsibilities, accountabilities, and interfaces is essential to proper functioning of the
organization. To successfully achieve this understanding, the organizational structure and
the administrative guidelines that implement the organizational functions should be clearly
For the purposes of these guidelines, the person with overall responsibility for the safe
and reliable operation of the maintenance organization is referred to as the maintenance
division manager. The responsibilities and accountabilities of the maintenance division
manager and a description of his organizational relationships with the maintenance
department managers and his staff assistants are discussed in the guideline section.
Specific, detailed descriptions of the authorities, responsibilities, accountabilities, and
interfaces of maintenance department managers are provided in other guidelines dealing
with those particular departments.
The organization of a maintenance division should support the safe, reliable, and
efficient conduct of all maintenance activities. Policies and procedures should be clearly
written, technically correct, and readily available so maintenance personnel can easily
determine and properly implement actions required under varying circumstances. Key
managers should be informed promptly of matters needing their attention. Qualified
substitutes should be designated when key managers are unavailable. Provisions should
be established for necessary management support and guidance outside normal working