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Problem Analysis - Continued
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Guideline to Good Practices For Maintenance Management Involvement at DOE Nuclear Facilities
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Corrective A ction Follow up


DOE-STD-1055-93
2.2.3.1
Information Collection
Problems should be coded and clearly defined to permit status tracking.
In addition to maintenance history files, information pertinent to the most
recent occurrence is valuable during problem analysis and may be obtained
from:
Maintenance Job Requests
Shop floor activity logs
Strip-chart and other recording devices
Operator statements (facts and sy mptoms)
Troubleshooting results
Craftsperson statements
Industry experience
Information and data gathered from the most recent occurrence should be
recorded as maintenance history.
2.2.3.2
Information A nalysis, Cause D etermination, and Corrective A ction
The responsibility and authority for performing the analysis, cause
determination and corrective action recommendations should be clearly
defined.
Owner/operators and other involved/informed individuals should be
members of a problem analysis teams.
The problem analysis methodology suitable for the type problem, formality
warranted, and application of the information available should be used.
All information should be evaluated to establish a list of most probable or
associated causes (care should be taken to go beyond simply addressing
sy mptoms).
Each probable cause should be analyzed until the combination of factors
which, when corrected, should prevent recurrence of the problem is
determined. That combination of factors is the actual root cause.
8


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