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Guideline to Good Practices For Maintenance Management Involvement at DOE Nuclear Facilities
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Discussion - std10550008


DOE-STD-1055-93
2. MA IN TEN A N CE MA N A GEMEN T IN V OLV EMEN T
2.1 D iscussion
Maintenance managers should demonstrate their commitment to excellence through direct
involvement in activities which encourage a high level of individual performance.
Management should set an example which supports the first-line supervisors by taking the
lead in direct observation of craft activities in the field.
This high profile by management during frequent non-scheduled individual tours of work
areas both on- and off-shift provides:
First-hand observation of actual conditions
An opportunity to communicate expected performance standards through appropriate and
timely recognition/feedback directly to individuals regarding either positive or negative
observations
An opportunity to seek involvement in and to establish ownership of approved actions at
the level closest to and directly involved in performance improvement
Incentive for individuals at all levels to take pride in their accomplishments
Motivation for first-line supervisors and craftspersons to accept responsibility for the early
detection of opportunities for improvement
The means for timely escalation of significant problems/concerns to the level of
management having resolution authority
In addition to first-hand observations, maintenance managers ensure effective
knowledge-based decisions using factual information derived from and substantiated by a
variety of sources, including:
Key performance indicator trend review
Critical self-assessments
Exception reports
Problem and corrective action status tracking
Lessons Learned and Alert System reviews
Daily and weekly review of staff activities
Customer feedback
Craftsperson input
Historical data
Regulatory (ESH) requirements
Follow-up actions assure all levels that management is interested in and acts upon
individual input.
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