Outline Number: PE--3
Terminal Learning Objective:
Apply and defend company policy in situations requiring disciplining personnel.
Enabling Learning Objectives:
Discuss counseling principles and techniques typically used in dealing with employee
State and discuss the possible reasons for degraded work performance by an
Identify employee behavior that may be precursor to employee discipline problems.
Given various scenarios that describe employee discipline problems, describe the
applicable counseling techniques to be used.
Given various scenarios that describe employee discipline problems, identify the
applicable company policy or practice relative to the discipline problems.
Given various scenarios that describe employee discipline problems, recognize the
employee discipline problems that may require involvement or intervention by
managers above the shift supervisor or of persons of agencies outside the organization.
In a role-playing setting, counsel an employee who is experiencing a discipline
problem. Advocate a position or concern, manage the conflict, and provide complete
input and feedback. Demonstrate use of operating experience as a rationale for
particular desired behavior.
Appropriate company policy or procedure.
Bargaining unit agreement.