Interpersonal Skills

DOE-STD-1061-93

Enabling

Learning

Objectives

Suggested Learning Activities:

10.1-10.4, 10.6

Discuss leadership and management principles with the operations

manager or an experienced shift supervisor. Emphasize personal and

crew limitations and the application of coaching techniques.

10.1, 10.2, 10.5

Perform a role-play as a shift supervisor in a typical facility situation

with emphasis on application of interpersonal skills that includes

acknowledging and correcting errors, requests for assistance, and

coaching techniques.

10.1, 10.2, 10.5

A simulator (for those facilities that have them) can be used to exercise

implementation skills in acknowledging and correcting errors, requests

for assistance, and coaching techniques.

Note

The simulator can be used to exercise these skills in conjunction with

other learning objectives, such as LM--6.

Enabling

Learning

Objectives

Suggested Evaluation Activities:

10.3, 10.4, 10.6

Conduct a qualitative evaluation of trainee responses and discussion.

10.1, 10.2, 10.5

Conduct a critique of role-playing activities that includes

acknowledging and correcting errors, willingness to ask for assistance,

and coaching techniques.

10.1, 10.2, 10.5

Complete appropriate simulator objectives that includes acknowledging

and correcting errors, willingness to ask for assistance, and coaching

techniques.

A-34