Suggested Learning Activities:
Review and discuss problem-solving skills with an individual who is
routinely assigned to review events and problems. Include a discussion
of root cause analysis, recommend corrective actions, and the basic
principles and techniques that may be used.
Apply the basic principles and techniques for problem-solving to actual
situations or to exercises such as the case-study approach. In so doing,
use a team approach to problem-solving and carry out or discuss
follow-up activities for recommended corrective actions. Develop the
application of caution, a questioning attitude, dealing with uncertainty,
and open-mindedness during these learning activities. This may be
accomplished with an occurrence investigation team, a human
performance enhancement team, an experienced shift supervisor, or an
instructor. During these learning activities, the trainee should be faced
with operational situations encountered by shift supervisors.
Existing simulator scenarios may be used to exercise problem-solving
skills in conjunction with other training activities. For example, when an
experienced reactor operator or nuclear facility operator (who is a shift
supervisor candidate) acts as the shift supervisor during normal shift
crew training in the simulator (for those facilities that have simulators),
those individual's problem-solving skills could be exercised.
Postexercise critiques and discussions should be used to review results
and sharpen the problem-solving skills that were applied.
Suggested Evaluation Activities:
Conduct a qualitative evaluation of trainee responses and discussions,
including caution, questioning attitude, dealing with uncertainty, and