Quality improvement principles and processes

Department-Wide Quality Assurance Functional Area Qualification Standard

DOE-STD-1150-2002

Discuss the conduct of formal meetings between DOE management and

senior contractor management to discuss results of quality assurance

assessments.

Discuss the ethical responsibilities of quality assurance personnel when

conducting assessments.

QA personnel shall have a working level knowledge of quality

improvement principles and processes. Reference DOE G 414.1-2,

Quality Assurance Management System Guide.

Supporting Knowledge and/or Skills

Identification of quality problems (includes clearly defined variations from

requirements).

Resolution of quality problems.

Analysis and prioritization of quality problems to identify immediate,

short-term and long term corrective as well as preventive measures.

Quality improvement including feedback, monitoring, method of

measuring effectiveness, and programmatic adjustments.

QA personnel shall have a working level knowledge of quality

improvement methods including: problem analysis techniques used to

identify problems/potential improvements; analysis tools to determine

potential causes of problems; and systems to identify track and complete

corrective action(s) or improvement opportunities. Reference G 414.1-1,

G 450.4-1 and G 414.1-2.

Supporting Knowledge and/or Skills

Describe the application of effective problem analysis principles and

techniques including the following:

Root cause analysis

Causal factor analysis

Change analysis