Interview. - Continued

DOE-EM-STD-5505-96

goals are communicated and understood, in addition to how management monitors activity

operations.

Interviews of operations and maintenance department personnel should occur during observations

and document reviews. Scheduled interviews should also be conducted to develop and clarify

leads. Some interview goals include determining whether:

Operations policies exist and are communicated to workers

Goals are communicated to and from each level of the organization

Resources are sufficient to accomplish assigned tasks

Activity management takes an active role in activity operations by monitoring operating

performance

Training is formalized for supervisory and management positions

Activity management effectively plans for safety

Some example interview questions for managers at the activity include:

What are your operating goals and how do you communicate them to workers? How are these

goals achieved and tracked?

How do you monitor operations and safety performance and improvement?

How do you plan for safety?

What is your involvement in developing training for your workers?

How do your supervisors and operators know what their responsibilities are, and those of

their immediate subordinates? How do they know the scope of their authority?

What is your perspective of safety versus production? What are your worker's impressions of

safety versus production?

What type of supervisory training do you and your managers/ supervisors receive?

How does management support job planning? How are workers included in the job planning

process?