Observation - std55050111

DOE-EM-STD-5505-96

allow them to determine the scope of the assessment and which applicable activity policies and

procedures to review when developing the assessment plan. Sections 5.4 and 5.8 provide a

detailed explanation of assessment planning and the use of assessment techniques

The use of observation in the assessment of required reading programs is of limited use.

Normally, assessors will conduct document reviews followed by interviews to evaluate program

effectiveness. Interviews will establish where programmatic breakdowns are occurring while

document reviews determine that problems exist.

6.14.3 Observation. The use of observation as a technique for assessing required reading has

limited value. Observations can be used to confirm requirements noted in document reviews and

interviews. Shift turnover, for instance, could be observed to determine what action was taken by

management to ensure completion of required reading.

6.14.4 Interview. Assessment planning should consider completing enough interviews to

determine what operators think of the required reading program, if managers understand the

purpose of required reading, and how the program is administered. There is no specification on

who is responsible for administering the program; therefore, each activity could have a different

person responsible. The following personnel could be interviewed:

Operations personnel participating in the program

Shift supervisors and foremen

Activity mangers

Required reading administrator (varies from activity to activity but should be specified in the

administrative procedure or policy)

The purpose of interviews is to establish if the program is understood and used by managers,

administered according to procedure, and respected by operators. The following questions could

be asked of activity managers, operations supervisors, shift supervisors, or the program