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|  Radiological Control Training for Supervisors
DOE-HDBK-1143-2001
Student's Guide
Selection of the alternative that meets
the needs and concerns of all parties
Implementation of the alternative
selected
2. Effective conflict resolution
For effective conflict resolution, establish
rules in advance. Rules might include the
following:
When controversy arises, have one party
who is not directly involved state the
issues before further discussion is
allowed.
All parties must agree on the problem and
specifically identify the common goal or
solution.
Each party must be able to restate the
other's position to the satisfaction of the
individual before any evaluation
discussion is allowed.
All parties will identify and agree upon the
criteria to be used in resolving the
controversy.
In conflict resolution, it is important to focus
on issues--not people. When conflicts arise,
keep the focus on the issues and not on the
personalities involved.
The key to reaching collaboration is effective
communication. The key to communication
is trust, and the key to trust is honesty.
Module 5 - 8
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