Interpersonal Communication

Radiological Control Training for Supervisors

DOE-HDBK-1143-2001

Instructor's Guide

DEPARTMENT OF ENERGY

LESSON PLAN

Course Material

Topic: Interpersonal Communication

Objectives:

Upon completion of this training, the student will be able to:

1. Identify the components of a communication process model.

2. Describe filters/barriers that distort the communication process.

3. Identify active listening behaviors.

4. Describe the various portions of a conflict resolution model presented in class.

5. Describe some of the key elements in communicating radiation risks to

workers.

6. Identify the skills required to conduct a pre-job briefing.

7. Identify the benefits of a successful critique/lessons learned program as

described in the Radiological Control Standard.

Training Aids:

Overhead Transparencies (OTs): OT 5.1 - OT 5.10 (May be supplemented or

substituted with updated or

site-specific information)

Exercise (optional)

Equipment Needs:

Overhead projector

Screen

Flip chart

Markers

Masking tape

Student Materials:

Student's Guide

Student Handouts

Module 5 - 1