Evaluation of Post-Training Job Performance

DOE-HDBK-1002-96

10.2 Evaluation of Post-Training Job Performance

The effectiveness of the training program can be measured only by evaluating the

performance of trained individuals. At some facilities, formal performance appraisals may be

conducted periodically as part of the salary review process. While some useful training

feedback can be obtained from such an appraisal, a more effective training feedback system

would focus specifically on training-related items. Several methods for obtaining

training-related feedback can be used in a formal evaluation program, and should include one

or more of the following:

Interviews with job incumbents after the completion of training (for example, three

months) - these interviews should reveal the individual's perception of the adequacy

and usefulness of the training received, including questions directed at specific topics,

tasks, or duty areas

Interviews with supervisors after the completion of a program - the supervisor can

provide valuable feedback on the strengths and weaknesses of the training program

that are revealed through the job performance of recently-trained workers

Evaluations of workers' skills and knowledge by the training organization after

completion of the training program (e.g., during continuing training).

To maximize the effectiveness of any technique used in a training evaluation program, the

individuals responsible for gathering the information should be trained. A recommended

method for structuring the evaluation program is to focus feedback on the stated learning

objectives of the training program (e.g., was this learning objective valid, was it achieved, what

objectives were missed?). Procedures should be utilized to ensure that evaluation findings

are resolved.

The quality of the training program can be improved in the following ways:

Facility operating, maintenance, and industrial safety experiences are reviewed to

identify areas in which new or improved training may be needed to solve operational

problems

Employees provide feedback on how well training enabled them to perform their jobs

and how training might be improved