Evaluation of Post-Training Job Performance

DOE-HDBK-1003-96

7.3 Evaluation of Post-Training Job Performance

The effectiveness of the training program can be measured only by evaluating the performance of

trained individuals. At some facilities, formal performance appraisals may be conducted periodically

as part of the salary review process. While some useful training feedback can be obtained from

such an appraisal, a more effective training feedback system would focus specifically on

training-related items.

Several methods for obtaining training-related feedback can be used in a formal evaluation program

and should include one or more of the following:

Interviews with job incumbents after the completion of training (for example, three months) -

these interviews should reveal the individual's perception of the adequacy and usefulness of

the training received, including questions directed at specific topics, tasks, or duty areas

Interviews with supervisors after the completion of a program - the supervisor should provide

valuable feedback on the strengths and weaknesses of the training program revealed through

the job performance of recently trained workers

Evaluations of workers' skills and knowledge by the training organization after completion of

training.

To maximize the effectiveness of any technique used in a training evaluation program, the individuals

responsible for gathering the information should be trained. Whatever techniques are used, they

should be formalized to establish the specific objectives of the program and the procedures for

achieving those objectives. A recommended method for structuring the evaluation program is to

focus feedback on the stated learning objectives of the training program (i.e., was this learning

objective valid, was it achieved, what objectives were missed?). Procedures should be utilized to

ensure that evaluation findings are resolved. The quality of the maintenance training program can

be improved in the following ways:

Facility operating, maintenance and industrial safety experiences are reviewed to identify

areas in which new or improved training may be needed to solve operational problems

Employees provide feedback on how well training enabled them to perform their jobs and how

training might be improved