Identify Tasks (Step 4)

DOE-HDBK-1076-94

Diagnostics

Welding Equipment

Pumps

Cooling System

Fans

Preventive Maintenance

4.3.4 Identify Tasks (Step 4). Once the duty areas have been established to the

satisfaction of the team, the facilitator should be ready to focus attention on one duty area

that could be fairly easy to delineate. Usually, the team can suggest a duty area in which

a number of tasks can be readily identified.

This step is also primarily a brainstorming activity. This is the most important part of

the TTJA process, since the task statements that are derived are the core of the task list.

The content of a training program will be generated from these tasks.

During this phase, the facilitator should emphasize the need for statements that

contain an action verb and clearly reflect observable worker performances rather than

knowledge or attitudes. Unacceptable statement are any that begin as follows:

The worker should know . . .

The worker must understand . . .

The worker has got to appreciate . . .

If certain attitudes or knowledge are needed by the workers, there must be one or

more tasks for which the knowledge or attitude are needed. Instead of blanket rejections

of a knowledge or attitude statement, however, the facilitator may respond by asking the

following:

What does the worker do with that knowledge?

Why does the worker need to know that?

Why is that attitude important?

How does the worker use that attitude?