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DOE-HDBK-1103-96
The facilitator: 1) Writes the problem in the middle of a page and draws a circle
around the word(s). 2) Asks "what are the causes or solutions of the problem?"
3) As ideas surface, writes the key words in the space around the circled
problem. 4) Circles keys words and draws spokes from the key words to the
problem, and 5) Extends other ideas out from the first level of causes (solutions).
The facilitator should always write everything down. Unnecessary items can be
eliminated later.
Pareto Diagram. If the use of
4.6.6
NGT/CDM and document
reviews results in recordable
100
90
information such as the
80
70
frequency of occurrences, the
60
50
40
costs associated with an event,
30
20
or production time lost due to
10
an event, then using a Pareto
diagram to chart this
information can be effective.
Using a Pareto diagram to chart recordable information against a number of
events is a useful technique for making decisions and presenting the information
to those requesting the needs analysis. A Pareto diagram shows the largest
cause of the problem and ranks the rest. Pareto Diagrams are a visual
representation used to assist the analysis process by establishing priorities and
to aid in communication to show how decisions are made on facts, not just
opinions. The visual representation (comparison) graphically distinguishes the
significant problems or causes from the less significant.
The team groups the problems, causes, and costs into categories and makes a
column graph with each column representing a category (always ordered from
the highest priority on the left to the lowest on the right). The team then decides
on the biggest problem and rank the rest. They then determine the most
important cause and rank the rest.
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