Step 3: Collect Data On Expecteds/Actual

DOE-HDBK-1103-96

SAMPLE 3

REQUEST TO CONDUCT TRAINING PROGRAM EVALUATION

STEP 3: COLLECT DATA ON EXPECTEDS/ACTUAL

Process:

Review documents (for both expecteds and actual) to determine applicability to job

position/training program and whether tasks need to be added/deleted from task list.

Compare information with existing training material to see if included.

Facilitated discussion to discuss effectiveness of existing training program.

Interview former trainees and their supervisors, if necessary.

STEP 4: ANALYZE DATA TO DETERMINE GAPS

Process:

List gaps during discussion of Step 3 (ensuring a re-focus on problem).

Use Fishbone or NGT, if necessary, to identify true gaps.

If helpful, group common gaps.

Co-Facilitator types chart:

Gap

Cause(s)

Solution(s)

STEP 5: DETERMINE CAUSE(S) OF EACH GAP

For each gap, Facilitator asks: "Is it applicable to determine why this gap exists?"

Option 1.

Use facilitated discussion to determine

if it's worth resolving

cause(s)

solution(s).

Option 2.

Use Fishbone or Mind-Mapping

Ask: Why does this gap exist?

B-13