Developing Employee Attitude

DOE-HDBK-1114-98

reinforced by training instructors. Additionally, managers and supervisors should encourage a sense of

ownership of training program content and quality by personnel receiving the training.

Line managers and supervisors should observe work and identify personnel weaknesses, including

those of a technical nature and those reflecting an inappropriate attitude. As weaknesses are identified,

they should be reviewed to determine the best method(s) to correct them. One method to consider may

be to address these topics in the training program. For example, if a supervisor observes personnel

working at the facility who do not fully understand the results of their actions on process operation, the

supervisor should correct the personnel and provide these observations to the training department. The

training staff should then review the training program content and determine how future training can

eliminate these shortcomings.

To encourage a sense of ownership of training program content, personnel may be invited to participate

in curriculum review or planning committees, provide guest instruction, or evaluate training activities.

Training and line managers should meet regularly to review training effectiveness, personnel

performance in training activities, and provide feedback to the employee's supervisor. Including training

performance in an employee's regular performance evaluations can further instill a sense of training

ownership and can increase an employee's incentive to excel.