Line Manager

DOE-HDBK-1114-98

2.0 LINE MANAGER RESPONSIBILITIES

Line managers are responsible for the training, qualification, and performance of operating organization

personnel to support safe and reliable operations. Line managers should verify that training meets the

needs of their organizations to help ensure the safe and reliable operation of their facilities. This is

accomplished by a variety of methods including observation of training and qualification activities,

observation of personnel performance on the job, and interviews that can identify any knowledge or skill

weaknesses. Line managers should provide results of their training reviews as feedback to training

department managers in order to improve the training program. The following sections provide

additional guidance for line managers in implementing an effective training and qualification program.

2.1 Line Manager Standards of Performance

Performance standards established by line managers should be presented, discussed, and reinforced

during initial and continuing training. Understanding of these standards should be verified during

employee training evaluation and the qualification process. Line manager standards of performance

such as policies, procedures, and standing orders should be written. Industry experience has shown

that standards need a thorough explanation so that expectations are clear. Many line managers have

found it effective to discuss and explain their standards of performance during training sessions

because they can focus attention with minimal interruptions. For example, an operations manager can

reinforce the expectations of team communications following an exercise by using examples from that

exercise. Similarly, a maintenance manager can reinforce expectations of adherence to procedures

during hands-on pump alignment training. Periodic review and reemphasis of performance standards

and expectations are helpful during training, particularly if done by managers, when expectations are not

being fully met.

The importance of conducting work activities according to approved practices and procedures should be

emphasized continuously, especially during training. Additionally, the reasons behind work standards

should be explained. This information is best explained by line managers and supervisors. Personnel

who understand the reasons for a standard are better able to meet their management' expectations.

Line managers should monitor and assess personnel performance to determine how well established

standards are being met. Results of the assessments can be used to determine training effectiveness

and revise training programs or develop other corrective actions.

2.2 Personnel Training and Qualification

The goal of training and qualification programs is to produce and maintain well-trained, qualified,

competent personnel to operate and maintain DOE facilities in a safe and reliable manner. It is

important for line managers to be actively involved in the development and implementation of their

facility's initial and continuing training programs, the identification of training needs, and the review and

approval of training materials. A line manager' understanding of the basic principles involved in a