Problem-Solving Skills - hdbk1115980053

DOE-HDBK-1115-98

APPENDIX A

Problem-Solving Skills

Lesson Module: Analytical Process

Lesson Number: AN-- 1

Terminal Learning Objectives:

Diagnose facility operating problems.

Lead in the use of the fundamental principles for effective problem-solving.

Enabling Learning Objectives:

3.1

Given a significant event or accident, review the information, identify the root cause(s),

and recommend and verify corrective actions.

3.2

When making decisions based on a large amount of input data, categorize the data,

ignore irrelevant data, and prioritize important facts for evaluation and action.

3.3

Given a set of personnel, facility, or equipment conditions, and actions taken in

response to the conditions, predict the most probable outcomes.

3.4

Given information that needs to be acted upon and intervening variables or distractors,

conscientiously and thoroughly review the information before making a decision.

3.5

Once a solution to a problem has been determined, implement it, and follow up to

determine that the solution is effective.

3.6

When one or more people have input to a decision, facilitate a discussion of the facts,

issues, and possible responses by listening to input from everyone, asking questions,

accepting questions, and leading the group to a decision.

3.7

Using a team approach (group discussion, brainstorming, etc.), develop a

problem-solving plan of action for a given set of conditions.

3.8

Given a set of conditions, actions taken, and expected responses to the actions,

diagnose the causes when the expected responses do not occur.

A-13