Problem-Solving Skills cont'd

DOE-HDBK-1115-98

APPENDIX A

Enabling

Learning

Suggested Learning Activities:

Objectives

3.1, 3.2

Review and discuss problem-solving skills with an individual who is

routinely assigned to review events and problems. Include a discussion

of root cause analysis, recommend corrective actions, and the basic

principles and techniques that may be used.

3.3-3.17

Apply the basic principles and techniques for problem-solving to actual

4.1-4.2

situations or to exercises such as the case-study approach. In so doing,

use a team approach to problem-solving and carry out or discuss

follow-up activities for recommended corrective actions. Develop the

application of caution, a questioning attitude, dealing with uncertainty,

and open-mindedness during these learning activities. This may be

accomplished with an occurrence investigation team, a human

performance enhancement team, an experienced STA, or an instructor.

During these learning activities, the trainee should be faced with

operational situations encountered by STAs.

Note

Existing simulator scenarios may be used to exercise problem-solving

skills in conjunction with other training activities. Postexercise critiques

and discussions should be used to review results and sharpen the

problem-solving skills that were applied.

Enabling

Learning

Suggested Evaluation Activities:

Objectives

All

Conduct a qualitative evaluation of trainee responses and discussions,

including caution, a questioning attitude, dealing with uncertainty, and

open-mindedness.

A-15