Providing Feedback and Lessons Learned

DOE-HDBK-1148-2002

16.0

Providing Feedback and Lessons Learned

Providing feedback and continuous improvement is the fifth core function of ISM. This function,

however, is more than simply a single step in a five-step process. Continuous evaluation and

improvement should characterize all the functions and activities of an effective ISMS. The

development and application of lessons learned is an effective means of doing this. Since the

N&S Process provides one means for carrying out some of the ISM core functions (definition of

work scope, analysis of hazards, and development of hazards controls), the N&S Process

should similarly involve a deliberate and purposeful search for and application of lessons

learned.

Because the N&S Process and ISM are consonant and share a common conceptual foundation,

lessons learned during an N&S Process application can be particularly valuable in implementing

ISM. A consistent focus on the work; the development of tailored sets of standards to perform

work and control hazards; and, the involvement of Stakeholders, Interested Parties, and

workers are central tenets of both ISM and the N&S Process. An application of the N&S

Process will provide a wealth of practical insight into these and other principles and their

application in the context of a specific site, facility, or project. In order to effectively translate

and utilize these insights in establishing an ISMS, individuals experienced in the N&S Process

should be selected to help spearhead ISM implementation. Similarly, application of the N&S

Process should be undertaken as part of an overall ISMS rather than as a separate activity.

This Handbook is a compilation of lessons learned from N&S Process applications and pilots.

The initiation and implementation of the N&S Process has occurred widely across the complex

since 1995. Through early pilots and follow on N&S Process applications, a considerable

number of lessons were learned. The N&S Process is most effective when the lessons learned

in developing, implementing, and maintaining the set of standards are shared. Sharing lessons

learned in the N&S Process is an effective means to ensure that the lessons learned in one

application will be effectively communicated. A discussion of these lessons learned can be

found on the Work Smart Standards home page (http://tis.eh.doe.gov/dsc/index.html). General

information about Integrated Safety Management implementation is available at the ISM home

page (http://tis-nt.eh.doe.gov/ism/). In addition, the Department's Lesson Learned home page