A Team and Diagnostic Skills Training Process

DOE-HDBK-1202-97

APPENDIX

A TEAMWORK AND DIAGNOSTIC SKILLS TRAINING PROCESS

1. Introduction

The intent of this Appendix is to provide a user-oriented description of a possible teamwork

and diagnostic skills training approach that will aid trainers in implementing a similar

approach to better suit specific training needs. This Appendix can be used as an example

method.

2. Analysis of Team and Diagnostic Skills

During the analysis phase, the team and diagnostic skills that will become the focus of the

training program are defined. The result will become the basis for the team and diagnostic

skills training conducted and evaluated in the later phases.

Obtain analysis data.

Review fundamental team and diagnostic skills in this guide.

Review available documentation.

Obtain subject matter expert (SME) input.

SME input is invaluable in identifying team skills such as "conflict

resolution," which would not show up through sources such as job

analysis data, but is known to be a key team skill based on actual job

experience.

Generate a job related list of fundamental team and diagnostic skills.

Select team tasks for training.

Determine task training frequency.

Evaluate team interaction complexity and criticality. Recognize that the

complexity and criticality of the technical characteristics of a team task

typically correlate directly to the complexity and criticality of the team

interactions associated with the task.

Consider other rationale that may also exist for including a task in the team

training program (e.g., operator requalification).