Communication - hdbk12020014

DOE-HDBK-1202-97

Provide on-the-job coaching of subordinates

Establish feedback mechanisms that monitor the effectiveness of decisions

Develop strategies that accomplish tasks efficiently and effectively.

Performance areas that impact teamwork are communication, stress management,

leadership, team building, and conflict resolution.

2.2 Communication

The skill that serves as a cornerstone for teamwork is communication. Without precise and

accurate communication, the effectiveness of the team is reduced. Communication

becomes critical especially during abnormal and emergency conditions. Communication

practices impact the effectiveness of a team by affecting the flow of information among team

members.

Training should be implemented that provides the team member with the ability to

communicate effectively. This training should enable the trainee to:

Deliver clear and concise messages

Apply the fundamentals of group communication such as methods used to

communicate, the impact of environmental conditions, and the medium used

to send the message

Identify and overcome communication inhibitors such as lack of standardized

words/phrases, lack of procedural guidelines, inability to say or understand

"what you mean," noise in the workplace, and deficient or defective

Establish and maintain effective communication during abnormal situations

Establish and promote feedback mechanisms in the communication process.

Focus on what is right rather than who is right, the value of the feedback to

the other communicator, the amount of usable information, proper timing, and

paraphrasing or direct repeat back of messages

Exchange information in an efficient and effective manner

Influence team decisions by effective questioning and assertiveness

Use facility procedures for communication practices.