Teamwork and Diagnostic Skills

DOE-HDBK-1203-97

The role of external events such as earthquakes, extreme winds, flooding,

transportation accidents, etc., in terms of their contribution to facility risk

The role PRA can play in evaluating proposed changes in operating

procedures or equipment configuration.

4.11 Teamwork and Diagnostic Skills

Critical to the success of the technical staff is the ability to systematically apply knowledge

and skills to complete assigned tasks. Technical staff must possess the necessary

knowledge and skills to monitor facility data, determine if facility response is as expected,

and recommend intervention activities when required to contribute effectively as members of

the operations team during both normal and off-normal facility conditions. To enable

technical staff to function as team members and fulfill the technical staff function, training

should be provided in teamwork and diagnostic skills.

Training provided to technical staff trainees in teamwork should provide the requisite

knowledge and skills to perform the following:

Demonstrate and promote effective communications, using both verbal and

nonverbal methods

Interact effectively with team members

Provide coaching to team members to achieve team goals

Contribute to the resolution of conflicts within the control room team and with

interfacing organizations

Respond effectively to different leadership systems

Recognize and mitigate individual stress.

Training provided to technical staff trainees in diagnostics should provide the requisite

knowledge and skills to perform the following:

Recognize the importance of attention to detail and the early recognition of

problems

Monitor facility data and detect impending facility problems

Identify facility conditions requiring action