Developing Performance Measures for Lessons Learned Programs cont'd

Lessons Learned Handbook:

DOE-HDBK-7502-95

Using process improvement tools (e.g., root cause analyses, re-

engineering) identify desired changes, and develop implementation

plan.

Establish target(s) for benefits gained from the implementation

plan.

Following implementation, assess the performance measure process

change against targets.

4. Continuously re-evaluate the lessons learned objectives and related performance

measures, as needed. The lessons learned objectives should be adjusted if

customer needs change.

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