Performance Standards

DOE-STD-1032-92

4.3.1

Performance Standards

Performance standards should serve as the basis for accountable behavior.

Personnel performance should be compared to performance standards to

ensure consistency of accountability. Performance standards should be

fostered by leadership example within the organization. Management should

communicate new or revised performance standards to all personnel so that

everyone understands and supports the standards. Benefits for exceeding

performance standards should also be communicated.

Facility management should establish high performance standards for all

activities. Management's expectations for the level of performance should be

clearly defined in management policies, procedures, and directives.

Management should require uniform adherence to these high standards, with

safe, reliable facility operation being the primary goal. Management's day-to-

day interactions with the work force should reinforce these performance level

expectations. Facility activities should be conducted in a professional and

businesslike manner.

Performance standards should be developed to ensure that:

The professional conduct expected of personnel is specified and followed

so that personnel performance coincides with the expectations of DOE

and facility management

Control area activities are conducted in a manner that achieves safe and

reliable facility operation

Normal and emergency communications are highly reliable, clear, and

provide accurate transmission of information within the facility