Human Performance Improvement

DOE-STD-1045-93

4.2.7

Human Performance Improvement

Minimizing human performance errors is a key to reducing the frequency and

severity of station events. To progress toward excellent human performance, a

work environment must exist in which workers, leaders, and the organization

routinely exhibit behaviors that promote event-free operations. Station

management establishes and reinforces operational practices to promote event-

free performance. The document Excellence in Human Performance

(Preliminary, November 1995) describes individual, leadership, or

organizational behavior characteristics that have proven successful in

promoting excellence in human performance. Examples of practices that may

be beneficial in enhancing station operations include the following:

Convey an attitude of trust and an approach that supports teamwork at all

levels. Actively solicit, listen to, and (if acceptable) act upon workers'

ideas for improving individual and organizational performance.

Encourage communication and teamwork among groups that operate,

maintain, and support the facility.

Establish administrative practices that reinforce desired behaviors.

Clearly communicate to all personnel the expectations for conducting

work and reporting errors.