Feedback

DOE-STD-1055-93

2.2.4

Feedback

Management should actively solicit and encourage constructive feedback from all

affected individuals and organizations including line, staff, support (craftspersons,

planners, engineers, and etc.), and customers regarding performance concerns and

opportunities for improvement at all levels of the maintenance organization. A written

and verbal means for interested individuals to identify concerns and to suggest actions

for resolving deficiencies should be provided. Feedback should be evaluated and

actions implemented which result in improved maintenance services. The individual

identifying the concern or suggestion should receive feedback with a timely response

from management which:

Demonstrates management's interest in the input

Explains the rationale for either no action or alternate action

Indicates status of suggested action

Concerns which involve a broad area of responsibilities should be addressed by project

teams consisting of representatives from all affected crafts and organizations. These

project teams should be given the necessary time to provide effective action.

2.2.5

Program Review s

Each element which forms the Maintenance Program should be assessed periodically

by appropriate individuals and organizations to ensure:

Applicability

Effectiveness

Improvement milestones implemented during the last assessment are reflected

therein

A Maintenance Standing Order process may be used to establish a self-assessing

surveillance program to verify compliance with program needs.

Standing Orders on surveillance:

Assigns surveillance responsibilities and accountability

Specifies the number and interval of surveillances

Requires the implementation of written checklists when performing surveillances

Requires documentation and reporting

Requires follow-up on findings through validated resolution