Problem-Solving Skills - Continued

DOE-STD-1061-93

Enabling

Learning

Objectives

Suggested Learning Activities:

2.1,2.2

Review and discuss problem-solving skills with an individual who is

routinely assigned to review events and problems. Include a discussion

of root cause analysis, recommend corrective actions, and the basic

principles and techniques that may be used.

2.3-2.17, 3.1-3.2

Apply the basic principles and techniques for problem-solving to actual

situations or to exercises such as the case-study approach. In so doing,

use a team approach to problem-solving and carry out or discuss

follow-up activities for recommended corrective actions. Develop the

application of caution, a questioning attitude, dealing with uncertainty,

and open-mindedness during these learning activities. This may be

accomplished with an occurrence investigation team, a human

performance enhancement team, an experienced shift supervisor, or an

instructor. During these learning activities, the trainee should be faced

with operational situations encountered by shift supervisors.

Note

Existing simulator scenarios may be used to exercise problem-solving

skills in conjunction with other training activities. For example, when an

experienced reactor operator or nuclear facility operator (who is a shift

supervisor candidate) acts as the shift supervisor during normal shift

crew training in the simulator (for those facilities that have simulators),

those individual's problem-solving skills could be exercised.

Postexercise critiques and discussions should be used to review results

and sharpen the problem-solving skills that were applied.

Enabling

Learning

Objectives

Suggested Evaluation Activities:

All

Conduct a qualitative evaluation of trainee responses and discussions,

including caution, questioning attitude, dealing with uncertainty, and

open-mindedness.

A-13