Shift Supervisor Professional Development Seminar

DOE-STD-1061-93

Promoting Team Communication--application of team communication skills and the

shift supervisor's role in promoting good communications.

Team-Building Techniques--role of the team leader, facilitation skills to obtain the

best results from the team as a whole and when participative management may be

exercised.

Applying Interpersonal Skills--various situations of interaction between the shift

supervisor and the shift crew or other facility members in which the shift supervisor

should optimize the responses of the individuals involved to achieve management

objectives.

Fact Gathering Through Interviews--the interview process, common interviewer

mistakes, and listening techniques. (Type of interviewing addressed involves

day-to-day facility interactions with operators, maintenance personnel, technicians,

engineers, and other support personnel.)

Applying Problem-Solving Fundamentals--decision making in uncertain

circumstances, considering alternatives, resolving minor problems, considering

preemptive actions, and applying facility and industry experience to corrective actions.

Conducting Group Presentations or Meetings--preparing for presentations, directing

and facilitating discussion, and responding to questions.

Case Studies of Selected Industry Operating Experience--many of the above areas

should be discussed using operating experience. Additionally, some industry

operating experience should be discussed to reinforce generic industry operating

principles (e.g., Three Mile Island and Chernobyl).

The facility manager should be provided a summary of the seminar as their shift

supervisors participate so that the facility management team is aware of the seminar content

and can reinforce the principles developed during the seminar by their day-to-day interactions

with the shift supervisors.

B-4