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requirements. Pursue these leads using additional observations, interviews, and document reviews
to confirm or disprove them and determine if programmatic breakdowns or widespread problems
exist.
6.18.4 Interview. During the assessment, the following personnel may be interviewed:
Operators
Maintenance technicians
Shift supervisors
Activity managers and operations supervisors
Interviews should be conducted with operators and shift supervisors during activity walkthroughs
and tours. Examples of interview questions for operators include:
If you find a label on the floor, what are your actions?
How do you replace a damaged label?
What equipment and systems are labeled in the activity?
An additional question for maintenance personnel is:
How do you ensure labels that are removed during maintenance are replaced?
Finally, the following additional questions could be asked of an activity manager, operations
supervisor, or shift supervisor:
How do you ensure that operators report missing labels?
If temporary labels are used, when do you replace those labels with permanent labels?
What components are required to have labels?
After completing an interview, the information gathered should be evaluated to determine if there
are any apparent deviations from activity requirements. These leads can normally be validated or
disproved by using one or more of the following:
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