Interview - std55050060

DOE-EM-STD-5505-96

To observe a control area operator, the following methodology could be used:

Observe the shift turnover conducted between the on-coming and off-going control area

operators. Pay attention to the information passed verbally between the operators concerning

operations planned or in progress, status of activity systems and equipment, and any abnormal

conditions that exist in the activity.

Attend the shift crew briefing. Compare the information disseminated at the briefing with the

information that was passed between the operators during their turnover.

Observe the control area operator as duties are performed.

At the end of the shift, observe the turnover process between this operator and the on-coming

operator.

Once the observation has been completed, compare what was observed to the requirements

contained in activity policies and procedures to identify any apparent deviations from

requirements. Pursuing these leads using additional observations, interviews, and document

reviews to confirm or disprove them and determine if programmatic breakdowns or widespread

problems exist.

6.3.4. Interview. Interviews of operations and maintenance department personnel should

occur during observations and document reviews. Additional scheduled interviews should also be

conducted to follow up and validate leads. The following personnel might be interviewed during

the assessment:

Control area operators

Shift supervisors or foremen

Activity managers and operations supervisors

Activity operations staff

Training department personnel

Most of the interviews accomplished to assess Control Area Activities should be conducted with