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DOE-STD-7501-99
3.2
Program Elements
Properly implemented lessons learned should improve management decision making during every
phase of Department activity including initial program and project conception, facility startup,
mature conduct of operations, reengineering, and facility and site retirement. As a component of
planning and execution, management should establish expectations, provide resources and
monitor performance. The following DOE Corporate expectations are intended to provide high-
level guidance for developing, communicating and using lessons learned:
3.2.1
Management Commitment
For DOE organizations, responsibilities for using lessons learned and supporting effective lessons
learned programs are established through Functions, Responsibilities and Authorities documents.
For DOE contractors, requirements for lessons learned are translated into contract level
requirements through the DEAR. Managers at the appropriate DOE and contractor levels are
expected to tailor lessons learned programs for their particular work and hazards. Management
commitment should be expressed by demonstrating that lessons learned are developed and
communicated at local levels, shared with the rest of the DOE and by demonstrating that lessons
learned locally and from organizations with relevant work experience are factored into local
management systems and mechanisms for improving work performance. Managers should also
consider using awards, incentives, and recognition of individuals to promote creating and using
lessons and to promote system improvement and motivation by feeding back improvement
suggestions and success stories from using lessons.
At the local levels, contractor managers are expected to describe lessons learned programs as
part of their Safety Management System Descriptions. These Descriptions should express the
local management expectations for the development, communication and use of lessons learned.
They should also describe, in whole or by reference, the infrastructure mechanisms that support
development, sharing and use of lessons learned.
3.2.2
Program Scope
Lessons learned provide a powerful method of sharing good ideas for improving work processes,
facility or equipment design and operation, quality, safety and cost effectiveness. While individual
lessons may deal with narrow issues, the overall program should be broad in scope, with lessons
from many facets of an organization business, operations, management, and more. If an
organization focuses only on failures or non-compliance issues, their overall lessons learned
program's effectiveness will be reduced and they will miss opportunities to improve all their
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